Shipping policy

Shipping Policy

Thank you for shopping with Arlene Stitch. Please read our shipping policy carefully before placing your order.

UK Shipping

We offer Royal Mail and Yodel delivery services for all orders within the United Kingdom.

• Free shipping on all UK orders of £20.00 or more.
• Standard shipping rates apply to orders under £20.00, calculated at checkout based on your order details.

International Shipping

We ship to the following countries: United Arab Emirates, Australia, Canada, Switzerland, Hong Kong, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, and the United States.

International orders are shipped via Royal Mail. A handling fee of £2.59 is added to your carrier-calculated shipping rate at checkout.

Processing Times

Orders are processed within 3 business days. Please note that processing times may vary during busy periods or public holidays.

Delivery Times

Estimated delivery times vary by destination and are provided at checkout. These are estimates only and are not guaranteed.

Tracking

Where available, tracking information will be provided once your order has been dispatched.

Customs & Duties

For international orders, customs duties and import taxes may apply depending on your country's regulations. These charges are the responsibility of the recipient. We are not responsible for delays caused by customs processing.

Lost or Damaged Items

If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at Arlenestitch@gmail.com so we can investigate and assist you.